FAQ

Here are some frequently asked questions.  If your question is not included on this list please feel free to reach out to us via the Contact Us page.

Where do you ship to and when will my order ship?

Currently Tre Sun Designs is shipping within the United States and Canada.

Orders will be processed and shipped within 2 days of purchase date via USPS first class mail. This does not include insurance towards loss or damage. U.S. customers can expect your order to arrive within 3 - 7 business days from shipment however during busy shipping times of the year it can take up to 10 days. Canadian customers can expect orders to arrive within 6 - 10 business days from the shipment date.

All packages are sent with a tracking number and Tre Sun Designs is not liable for lost, damaged, or stolen packages.  If your item does not arrive or arrives damaged please contact us.

How do I care for my jewelry?

Our recommendations include removing your jewelry while swimming, showering, and sleeping.  Also keeping your jewelry free from perfumes, oils, & lotions will further promote longevity.

Many of our necklaces feature 14k gold filled chains which is the best alternative to fine gold.  14k gold filled chains are much stronger and more durable than 14k gold plated chains or gold vermeil chains because the outer gold layer is many times thicker. With normal wear and proper care, gold filled jewelry can last a lifetime.  

Our 14k gold filled chains are USA made and are hypoallergenic, nickel and lead free, perfect for sensitive skin. When comparing price points between gold filled jewelry and gold plated jewelry, our gold filled jewelry will always be priced higher for all the above described benefits. 

Please note we will list each items base metals, if identifiable, in the product description. Some vintage jewelry pieces are compromised of vintage chain and components which cannot accurately be identified due to age and therefore may contain metals that are not necessarily hypoallergenic.  Please read the product descriptions carefully prior to purchase.

Gold filled jewelry care:  Store your gold filled jewelry in a Ziplock bag.  Less airflow will help diminish tarnishing.  For a deeper cleaning, use a bowl of warm water and a small amount of gentle soap. Let the jewelry soak for 10 minutes and gently pat dry with a soft lint free cloth and make sure the jewelry is fully dry before storing.

Sterling Silver jewelry care: Sterling Silver will tarnish with air exposure.  To prevent this from happening store your sterling silver jewelry in a cool, dry place or in a Ziplock bag or tarnish-preventive bag. Less airflow will help diminish tarnishing. To polish dull sterling silver jewelry use a silver polishing cloth only.

Brass jewelry care: Brass jewelry does not need much care.  Brass jewelry can change color over time and get darker or patina which is a completely normal process.  If deep cleaning is required use a bowl of warm water and a small amount of gentle soap.  Give the necklace a scrub with a soft toothbrush, rinse lightly with lukewarm water and dry well before storing.

Do you have a Guarantee of Craftsmanship on your jewelry?

Yes! Tre Sun Designs DOES offer a guarantee on craftsmanship.  If there is ever an issue with your jewelry in regard to the repurposing process please contact us to discuss repair options.  Please note if you are purchasing repurposed jewelry some care is required to keep your jewelry in the condition in which you received it.